Purchase & Shipping Terms

Thank you for shopping with Propét Australia. We trust that you have enjoyed your shopping experience with us and we look forward to offering you new and exciting products in the future.

We would like you to read our Purchase & Shipping Terms carefully to ensure that you are fully aware of your rights when purchasing items (Items) via the Propét Australia website (our Website).

Your order signifies your agreement to be bound by these Purchase & Shipping Terms, which constitute the agreement between SF Brands Pty Ltd trading as Propét Australia (A.B.N. 70 110 338 684) (we, us, our, or Propét Australia) and you.

Purchases

You must provide complete and accurate details at the time of making your purchase. You may be required to provide additional details upon our request to ensure the accuracy of your order.

You must enter the correct delivery address and delivery instructions at the time of placing your order. If you enter an incorrect address, Propét Australia is not obliged to re-send the order to the correct address at our own expense. Please email us at info@sfbrands.com.au immediately if you submit your order and then realise that you have entered an incorrect delivery address or delivery instructions.

Purchase price

All prices quoted on the Website, or pursuant to any enquiry that you may make with us, are in Australian Dollars (AUD) and include GST.

We reserve the right to vary the prices displayed on the Website from time to time and without notice to you.

Our prices do not include insurance or any secondary attempts to deliver Items to you.

Payment

Propét Australia accepts payment via Mastercard, Visa, PayPal, Apple Pay, Shop Pay or Google Pay.

After you make payment for your order, you will receive a transaction confirmation email, which confirms receipt of your order.

In the event that Propét Australia does not receive cleared funds within 48 hours of you submitting your order, we will email you at the email address nominated in your order to communicate about your payment.

Security

We recognise that the protection and safety of information relating to your credit card is very important. Therefore, we aim to provide you with a safe and stress-free online shopping experience.

We do not store your credit card details at any time.

Processing of orders

Orders made via our Website will typically be processed within two (2) business days of your order being made and payment being received by us in cleared funds.

Shipping

Within Australia

Shipping within Australia will be via Australia Post.

International

We do not ship outside of Australia at this time.

Delivery time-frames

Our warehouse is currently dispatching orders Monday to Thursday each week, excluding public holidays.

Our warehouse is located in Melbourne. Regular post delivery to most metro locations will occur within 2–7 business days.

You can estimate the delivery time to your address by entering your postcode and our warehouse postcode 3074 into the Australia Post Delivery Times Calculator at auspost.com.au.

Delivery times cannot be guaranteed. During busy periods (such as promotions, sales and the Christmas period) delivery times may be longer.

Cancellation of orders

Propét Australia may cancel your order if, for any reason, we are unable to provide you with the Items subject to your order. We will contact you should this occur.

You will not be entitled to claim any additional amounts or seek compensation for any loss, expense or damage (either direct or consequential) or for any loss of time or inconvenience which may result from such cancellation.

You are not permitted to cancel an order unless expressly agreed to, in writing, by Propét Australia.

Damaged, lost or incomplete order

Should your order be damaged, lost or incomplete, please email us at info@sfbrands.com.au within seven (7) days (including your order number and the item code or name of the Item you ordered) so that we may assist you.

Refunds and returns

Any requests for a refund will be handled in accordance with our Refunds & Returns Policy, available at www.propetaustralia.com.au/pages/exchanges-returns.

Consent

By agreeing to these Purchase & Shipping Terms, you also consent to receive further electronic communications from us in relation to the Propét Australia business, including information relating to items, competitions, promotions, special offers and any other commercial message. You may email us at info@sfbrands.com.au to unsubscribe at any time.