Refund policy

As long as the shoes are unworn and in their original box, we’d be happy to exchange or give you a store credit or a refund within the first 28 days of receiving your goods. To arrange a return, send an email to info@sfbrands.com.au. Don’t forget to quote your order number.

From time to time, there may be certain items which have been specifically excluded from the Refunds & Returns Policy, such as ‘Final Sale’ items. The exclusion will be noted on the relevant product page on our website. For all items marked FINAL SALE, unfortunately we do not offer refunds or exchanges.

Upon receipt of the item/s, we will inspect them and if they are returned in accordance with this Refunds & Returns Policy and we are satisfied that you are entitled to a refund, store credit or exchange, we will issue you with the refund or exchange (less any shipping costs paid).

Customers are responsible for shipping costs to return items to our warehouse. Please keep the tracking information for the items you are returning. We will cover the postage cost to send your exchange pair[s] to you once per order.